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9 Dec 2016

4 Traits in Every Awesome Account Manager

by Cannonball Express Transportation | posted in: Account Manager | 0

Account ManagerAt Cannonball Express Transportation we take pride in being different than your average 3PL. Our vision is to set the standard for a quality freight experience, and one of the ways we work to accomplish this is through the way we manage our accounts and customers.

Most 3PLs operate under a “cradle to grave” model. In freight terms, this means that one individual is responsible for every key factor throughout the lifecycle of a shipment. As we all know too well, there are a lot of moving parts for every shipment, big or small. We understand how important all of these intricacies are, and for that reason every one of our shipments receive the support they deserve from at least one member of our six job families.

What are some traits of an awesome account manager, and how do we utilize our account managers to provide that quality freight experience?

  1. Knowledgeable– We are all pros around here. Our account managers understand our customer’s business goals, priorities, and pain points. Greater understanding of what is needed for a successful account leads to fewer mistakes, and happier customers.
  2. Strong Communicator– Building that one-on-one rapport becomes easy for a dedicated account manager because they are the “first responder” or “lifeline” in times of a freight/shipping crisis. Beyond the day-to-day communication, account managers write detailed shipping reports, and present you with the business metrics that are important to you.
  3. Relationship Oriented– Relationships are where it’s at for account managers, and working to build these is how we get our thrills (as if the freight world is not exciting enough already HA!). Our account managers work not only to keep our customer’s happy, but also our customer’s customers happy. If they’re important to you, they’re important to us.
  4. Results Driven– We can sit here all day and tell you how we are accomplishing the above, but a smart account manager will follow the quote, “The proof is in the puddin’!” The account managers at Cannonball Express Transportation LOVE to show our work. Just tell us what you need, and we’ll find a way to report on it.

Contact Us

Hilltop Address:
10064 S 134th Street
Omaha, NE 68138
Phone: 402-896-2200

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Categories

Recent Posts

  • Frozen Foods and Consumer Trends
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  • Frozen Foods & Consumer Trends
  • E-Commerce Growth and What it Means for Flatbed Shipping

Location

Hilltop Address:
10064 S 134th Street
Omaha, NE 68138
Phone: 402-896-2200

Mailing Address

10064 S 134th Street
Omaha, NE 68138
Phone: 402-896-2200

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